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Customer Care Representative Irvine, CA

The Customer Care Representative contributes to 3 Day Blind’s success by responding to external and internal inquiries via telephone, chat and email.  They ensure our customers receive the superior client experience that is a part of 3 Day Blinds’ core values.

Hourly Rate: $14.00 per hour
Benefits: 60 Days after start date

Resolve basic types of customer service inquiries including:

  • Service recovery calls – customer questions and concerns about newly installed product
  • Status calls/Delivery and Installation questions related to orders already placed
  • Internal recovery calls
  • Calls from outside sales team with specific product or order questions

Provide excellent customer service by:

  • Quickly and accurately identifying and assessing individual needs and taking appropriate action steps to satisfy those needs
  • Solve problems systematically, using sound business judgment, and follow through on commitments
  • Respond to customers in a polite and courteous manner, especially in stressful situations
  • Project patience, empathy, caring, and sincerity in voice tone and words
  • Establish rapport over the phone quickly, and remain positive and upbeat over prolonged periods of customer service
  • Express thoughts and information clearly and succinctly Inspire confidence and positively influence the behavior, actions, and thoughts of others
  • Communicate unpleasant or negative information in a tactful manner
  • Ensure the average call monitoring score over the previous six months meets or exceeds quality standards
  • Consistently meet established productivity, schedule adherence, and quality standards
  • Adhere to quality improvement initiatives
  • Learn new skills, and retain information, facts, rules, and procedures
  • Be flexible, adjust quickly, and react positively to change
  • Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective team member
  • Establish and maintain control of inbound calls using a well-organized call structure

Preferred Qualifications:

  • High school diploma or equivalent work experience
  • Customer service and contact center background preferable
  • Excellent computer skills required
  • Excellent written and verbal communication skills required Ability to work flexible shifts in a 7 day a week contact center is required.

Knowledge, Skills and Abilities:

  • Strong communication skills
  • Enthusiastic, high energy, positive approach to solving problems
  • Ability and desire to learn complex product line and ordering process
  • Attention to detail
  • Quality focused Decision making skills
  • Organizational skills
  •  Problem solving
  • Team Player
  • Flexibility in following a schedule

 

Send Resume to: clemmon@3day.com

 

Integrity / One Team / Superior Client Experience / Excellence / Passion

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